Welcome to ERROS


Our philosophy in designing ERROS and the ERROS Standard Operating Interface was that finding content was the main purpose of accessing a computer database, whether over the Internet or by other means. We concentrated on providing easy ways of finding data with rapid response times, to make your operating session as productive as possible. We have kept frills, such as graphics, to the minimum.

The ERROS Neural Database

All ERROS applications are constructed using the unique ERROS Neural Database®. This most powerful database is designed for storing very large volumes of data and retrieving this at high speed. It is ideally suited for Internet server applications, and can be accessed and updated by very large numbers of concurrent users. All applications are integrated, sharing the same data. The ERROS Neural Database always reflects the most recent changes done by all operators in all applications, including those done in the last few seconds. These can be accessed immediately over the Internet by all authorised users.

For information about ERROS, click here.

You will find instructions for navigating in the Neural Database later in this document.

Operating ERROS using the IBM AS/400 Workstation Gateway

You have chosen an Internet Browser to operate your ERROS application which will be made available to you using the IBM AS/400 Workstation Gateway. You should be able to operate your ERROS applications using most browsers.

Please read these operating tips before signing on to ERROS.

By generating HTML, DHTML and Java on the fly, ERROS makes considerable modifications to the IBM AS/400 Workstation Gateway. Together, these allow you to access you ERROS database so that a special copy of the database, converted for HTML, is not required. The ERROS modifications provide a full graphical user interface for your application. ERROS also enables most function keys to allow them to be used for your ERROS applications. It disables the browser functions with which they are normally associated. You can thus operate your application in 5250 terminal mode as well GUI mode or combine them as you wish.

Please note that if you wish to go back to an earlier screen when using ERROS with an Internet browser, you must use the F12 or F3 function keys or click the F12 or F3 buttons. You will NOT be able to use your browser's Back button.

If this is the first time that you have used an ERROS application or the IBM AS/400 Workstation Gateway, please read the complete document.


Print this Document
A Word About Browsers...
Function Keys and Buttons
Caching and your Browser
Changing your Browser Settings
Signing on to ERROS, using the AS/400 Workstation Gateway
The ERROS Standard Operating Interface (SOI)
Navigating in the Neural Database
AS/400 Workstation Gateway Messages
Trouble Shooting
Please remember these points

For general AS/400 Workstation Gateway Help, click here.

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Print this Document

You may find it more convenient to print this document out from your browser and keep it by your PC or network computer.

To print this document, if you are using Netscape 3.0, or later

  1. Click on File.
  2. Click on Print (or press and hold down Control and then press P).
  3. If the correct printer name is shown in the Print window, click on OK to print the document.
  4. If an incorrect printer name is shown, click on Setup, choose the correct printer, click on OK to return to the print window, and click again on OK to print the document.

To print this document, if you are using Internet Explorer 3.0, or later

  1. Click on File.
  2. Click on Print (or press and hold down Control and then press P).
  3. If the correct printer name is shown in the Print window, click on OK to print the document.
  4. If an incorrect printer name is shown, choose the correct printer, and then click on OK to print the document.

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A Word About Browsers...

HTML, the language of the Internet, is used to instruct browsers how data is to be formatted on your screen. Although there are HTML standards, different Web browsers do not always interpret HTML in the same way. Your Web browser will affect the look of your ERROS application. To use ERROS, your browser should support at least HTML 3.0. Support for frames or Java is not required.

We have tested ERROS using Netscape versions 3.0 - 4.72 and Internet Explorer versions 3.0 - 5.0.

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Function Keys and Buttons

If, as is likely, your keyboard only has twelve function keys, F1 to F12 are used with the shift key for F13 to F24. Thus if you press and hold down the shift key and then press F1, this will be treated as though you had pressed the F13 key.

The buttons that you can use as an alternative to function keys should be visible at the bottom of your screen. If these are not visible, use the vertical slider bar at the right of your screen to display them. If only the Enter, Page Up and Page Down buttons are visible at the bottom of your screen, this is because you have clicked on the Styles button. You will find that your function keys no longer function. Click on the Styles button again, the other buttons will reappear and your function keys will be working again.

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Caching and your Browser

To improve performance, Internet browsers such as Netscape and Internet Explorer store pages that they receive in a cache on a temporary basis. Each time you request a new page, the browser may first look in the cache to see if a copy of the page can be found there. If the page you have requested is already in the cache, then, the browser may re-display the copy from the cache. The way that this works will depend on your settings for the browser's options.

All ERROS applications are real-time and the database may be changed at any time, even whilst you are accessing it. Thus page content may change constantly, and re-accessing previous pages using the Back button of your browser might result in the display of out-of-date information, if the pages were retrieved from the cache.

The connections (or links) in the ERROS Neural Database are achieved totally within the database, where, for any record, ERROS always "knows" the context of the record within the whole database and thus where all connected records are. Because all data in the ERROS database is always automatically stored in its correct context, all connections within ERROS are bidirectional, which means that they can be navigated in either direction at the same speed, without the need for pointers such as URL's (Universal Resource Locator - the unique identifier of each Internet page or document). Other than for images, which are stored as PC files on the AS/400 so that they can be processed by browsers, there are no URL's used for navigation within the Neural Database.

Internet browsers depend on URL's so that they can request data from a server. All ERROS pages are "virtual" pages, constructed "on the fly" when you request data, and given a unique virtual URL as they are served. These URL's will change even if you return to the same part of the ERROS database and it has not changed. This ensures that your browser will retrieve pages directly from the AS/400 server hosting your ERROS applications, rather than from the cache, and thus will always display the latest version, whatever your browser settings. If you wish to go back to a previous ERROS page, use either the F12 or the F3 buttons. The most current version of the page will be displayed.

The URLS of images will change only if the image has changed. Thus your browser, depending on the caching options that you have set, will normally look for a cached version of the image before instructing ERROS to serve an image. This helps to ensure optimum response times when your are viewing images.

You do not need to change your browser settings for caching when operating ERROS applications.

Do NOT use the Back button within ERROS. You should use it outside ERROS, for instance when accessing this document.

If you do use the Back button when operating an ERROS application, and then click on any button on that previous page, you will receive an AS/400 Workstation Gateway Message - see later in this document.

If you type in the URL of an ERROS page that you have previously accessed, then it will not be found since the URL no longer has any meaning. There is no point is saving them as "Bookmarks". The Fastpath feature of ERROS applications allows you to return to any point in the Neural Database, simply and quickly, and without needing to know long URLs.

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Changing your Browser Settings

The IBM AS/400 Workstation Gateway displays error messages in white. If you browser has white for its background colour, the messages will not be visible. You must change the background colour if it is currently white - we suggest a light turquoise (this document will be displayed with Cyan as the background colour unless you have overridden it). Using a diferent colour will enable messages to be seen and you may find that this makes ordinary black text easier to read.

As you should not normally need to use the Back button and do not have to type in any Internet address or location URL's when operating ERROS, you will not require access to your browser's toolbar or address or location box. It is advisable to change your operating options to prevent these from displaying in order to increase the amount of your screen that is available for displaying data and images (if, when viewing these "Tips", you need to operate the Back button and it is not visible, you can do so by clicking on Go on your browser's menu bar and then clicking on Back).

If you reduce the size of the fonts used by your browser, it will be able to fit more on the screen and reduce the need to use the slider bars. The quality of your screen and your eyesight will determine how small it can be. We have found in Netscape that 9 point is the smallest that is really legible on the screen.

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Signing on to ERROS, using the AS/400 Workstation Gateway

To sign on to your ERROS application,

  1. Click on to the User ID box so that you can type in it.
  2. Type your user ID in the box.
  3. Press Right Tab to move the cursor to the Password Box (or click on it).
  4. Type your password in the box.
  5. Click on the Enter button (most browsers will not allow you to use the Enter key on the keyboard if there is, as here, more than one input capable field on the screen).

If the sign-on screen remains, then you may have failed to click on Enter properly. However, check to see if there is an error message (this should be just below and to the left of the Password box). If there is no error message, try clicking on Enter again.

If the sign-on screen remains, and you cannot see any error message, it may be that it is being displayed in the same colour as the background of your browser and is invisible. Change the background colour of your browser to, say, Cyan or a light turquoise, and then see if there an error message.

If there is still no error message then there may be a communication problem between your browser and the AS/400 server.

If you get an error message during sign on, it might be

CPF1107 - Password not correct for user profile

in which case, retype your password and click on Enter again.

If the error message is

CPF1110 - Not authorised to work station.

then restart your ERROS session and you may be able to sign on at another "virtual" terminal. If you are not authorised to any AS/400 virtual terminal, then contact the company hosting the AS/400 server.

If the error message is

CPF1120 - User XXXXXXXXXX does not exist.

then retype the correct user ID, and retype your password and click again on Enter.

If the error message is

CPF1296 - Sign-on information required

then you clicked on Enter without typing your user ID and password. Type your user ID and password and click again on Enter.

Your user ID will identify you to the system and thus to the ERROS application(s) to which you are authorised.

Once you have signed on to ERROS, you may be asked to select the country from which you are currently operating.

If so, a short list of countries will be displayed. The first country displayed may well be the one from which you normally operate.

If the country you require is visible on the list, select it by clicking on the input box (below name), typing in the box the number to the left of the country that you wish to select and then clicking on the Enter button.

If the country is not visible on the list, then you can click on the Page Up or the Page Down buttons to move up or down the list or you may click on the input box and then type the name of the country that you require. You may type an abbreviated name if you wish by typing the first few letters of the name followed immediately by an * (asterisk) and then clicking on the Enter button (or the Page Up or Page Down buttons). Once the correct country is displayed, select it by typing its number, as before, and clicking on Enter .

Some countries, such as the United Kingdom and the United States of America, are also accessible through synonyms (UK and USA). Synonyms are indicated by the letter S being displayed to the left of the number. If you select a synonym by typing its number, ERROS will automatically retrieve the correct country.

Note: This method of selecting a record from a list by typing the number to its left and clicking on Enter is used throughout ERROS operation.

Once you have selected a country, or if you are not required to select one, ERROS will retrieve the name(s) of the applications to which you are authorised. If there is more than one, ERROS will display a list from which you can choose. If there is only one to which you are authorised, then ERROS will start that application.

ERROS will then display the Initial Menu for the application. You can select an item from this or, when you have read the whole document, you can bypass it by using the ERROS Fastpath.

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The ERROS Standard Operating Interface (SOI)

The ERROS Standard Operating Interface (SOI) has been designed for maximum ease of use both by operators who are unfamiliar with operating a computer, and also for experienced operators who are used to operating ERROS applications. The former can operate their ERROS application in simple separate steps, using the menus provided to navigate through those parts of the database to which they are authorised. The latter can bypass menus and combine multiple requests to retrieve most items of data with a single request. The less experienced operator can quickly learn the shortcuts and soon become an expert.

The ERROS Standard Display Layout

Although ERROS application developers can tailor the display layout as they wish, we suggest that the ERROS Standard Display Layout is generally used as this is totally consistent in its method of operation and operators can react more quickly to the information displayed.

Once you have signed on to ERROS, you will see that your screen is divided into two main parts by the main input box (or boxes). ERROS tells you above the input box which application you are operating and where you are in the database, i.e. the context to which your previous request has brought you. Information about that context will be displayed below the input box.

Operating prompts, warning and error messages are always displayed just below the input box. If you get an error message, normally displayed in a box with a red background, you can take corrective action without first having to click OK on a message box. You may find further details of the meaning of a message if you click on F2. Function key prompts are displayed near the bottom of you screen, just above the function key buttonds.

Please read the messages and prompts as they change - they are there to help you.

We have tried to restrict the amount displayed on a single page (on an SVGA display) so that use of the browser's vertical and horizontal slider bars is reduced as operation of these is a slow process. Their use will be necessary when there is too much information to fit on one screen. This may particularly apply with images.

Making Requests

If there is a list of records displayed below the input box, with numbers to their left, you can select one of them by clicking on the input box, typing its number and clicking on ENTER, (or a function key box or Page Up or Page Down). You will see the prompt CHOOSE to the left of and on the line below the main input box.

If there is a list of records displayed below the input box, but they are not ones you require, then you can request ERROS to retrieve other records.

If there are no records displayed, and ERROS displays the error message -

E00119 No records. You cannot add here.

then there are no records available, and typing in a request will not find any.

If no records are displayed and there is the prompt (prompts are not numbered) -

Type request (e.g. record name or other ID) and press ENTER

you can -

Before you make a request, check to see what type of identifiers you can use. This information will normally be found just above the main input box. Identifiers can be personal names, names of businesses and institutions, titles, names or descriptions of other entities such as objects or abstract ideas, or they may be reference numbers or codes, or dates and times, or telephone numbers. Dates and times are entered in secondary input boxes below the main one. Reference numbers are also entered in a secondary box although they may also be entered in the main input box if they are preceded immediately by a hash (#) sign. If there is no secondary box displayed, then dates, times and reference numbers or codes cannot be used at that point in the database.

Records identified using personal names are sequenced by last name and then first name, but are usually displayed with the first names first. Although ranks and/or titles, where applicable, are displayed in front of the name, they do not affect the sequence. To access records identified by personal name, type the last name first.

Many records can be accessed by more than one identifier, for instance customer name and customer number. In this case you may choose which to use. The response time will be the same whether, for instance, you retrieve the record of a customer by typing their name or their number, however large the database.

Where more than one identifier is available, you can display records in the sequence of either identifier, e.g. in name sequence or in number sequence.

To display records in name sequence, type the full or partial name of the first record you wish to retrieve and then click on the Page Down or Page Up button. Alternatively, you can immediately precede the name with a relative operator. These are

< Less than
> Greater than
= Equal to
<= Less than or equal to
>= Greater than or equal to

Thus to display all records in a contact list beginning with those with the last name Smith, you might type


and click on Enter. You can use upper or lower case letters.

This would display all Smith's, whether their first names were known or not, and all following customers. If you had omitted the = sign, then only those Smith's that had one or more first names would be retrieved by ERROS, followed by the other customers.

If you want only Smith's, with or without first names, type


and click on Enter.

If you want only Smith's without known first names, type

smith = (i.e. with "blank" first names)

and click on Enter.

If you want all Smith's whose first first name begins with jo, type

smith jo*

and click on Enter.

If you type

smith john

and click on Enter, ERROS will retrieve all John Smith's whether they have one or more first names - e.g. John Adam Smith, etc.. If you only want Smith's with just the first name John, then type

smith john = (i.e. with a second first name of "blank")

and click on Enter.

If you type

smith j

and click on Enter, ERROS will retrieve all Smith's whose first names are not known but who have the initial j.

If you want to retrieve all Smith's whose first first name begins with j but not those whose initial only is known, type

smith >j

and click on Enter.

P>If you want to retrieve all Smith's whose first first name begins with j including those whose initial only is known, type

smith j*

and click on Enter.

To display all records in reference number sequence, but only if numbers are valid as identifiers, type


and click on Enter.

ERROS will display the records in reference number sequence.

If you want a record with the number 12345, type


and click on Enter.

If you want records starting from number 12345, type


and click on Enter.

Where records can be retrieved in more than one sequence, ERROS will display them in either sequence with the same response times. If you wish to display them from the beginning in alphabetical sequence from the beginning, type


and click on ENTER. If you wish to display records in numeric sequence from the beginning, type


and click on ENTER. If you type


and click on ENTER, the records will be displayed in the default sequence specified in the definition of your application

To make a request, type the full or truncated name or other identifier of the record(s) that you require in the main or secondary input boxes and click on Enter. ERROS will display any records that it finds that fit the request. You can make a request whether there are any records currently displayed or not.

If records are displayed, but the one you require is not amongst them, and your context is correct (i.e. you are in the correct part of the database), you can click on the Page Down button to display the next records (if any) or you can click on the Page Up button to display the earlier records (if any) or you can make request ERROS to display a particular record or group of records by typing a full or partial identifier and clicking on ENTER.

If you are not in the correct part of the database, for instance you are under the heading customer but you want to access information about a supplier, you can use the F12 or F3 buttons to go back or you can use the ERROS Fastpath facility.

If you select a record from a list and then return to that list by using the F12 button (or F3), you will generally find that the list is redisplayed from the record after the one that you had selected previously. You can then select another record from the list or use the Page UP or Page Down buttons to move to later or earlier records, or you can type new request. If you decide that you wish to access the record you selected previously a second time, you can click on F5 and ERROS will redisplay the list beginning with the record that you had previously selected.

The ERROS Fastpath

Most ERROS applications have an ERROS "Fastpath" facility that generally obviates the need to go back many screens to get to the top of a hierarchy of menus. If the application that you are operating has this facility and you are authorised to it, as is normally the case, you will see a prompt to that effect.

To access the Fastpath, type a full stop (period) followed by an asterisk

.* (note the full stop at the beginning)

and click on Enter.

You can do this wherever you are in the database within your application, except when you are in Update mode (i.e. you are in the middle of adding, changing, deleting or removing a record). You can only access the Fastpath for the application that you are operating. You can change applications if you have authority and access another Fastpath.

ERROS will display the first few records in the Fastpath. You can select one, or use the Page Buttons or make a request for a specific item. You may see records with the letter S to the left of their number. These are synonyms that allow you to access records under more than one name and they can be selected like any other.

If you know the name of the type of data you want to access, you should immediately precede its full or truncated name with the full stop. For example, typing


and clicking on Enter will take you straight to the list of customers. Typing


and clicking on Enter will take you straight to the list of suppliers.

If you cannot remember whether the term should be supplier or suppliers, you can add an asterisk * to the end. You can also truncate the word before you add the asterisk. For example, typing


and clicking on Enter would retrieve all terms in the Fastpath beginning with su. If ERROS retrieves more than one term, you can select the one you require. If ERROS only finds one record, then it will automatically access that record and go to the information type.

Concatenating Requests

You can concatenate requests, so combining multiple requests. If you were to type -

.bus*/abc co*/tele*/* (note the full stop at the beginning)

and click on Enter.

then ERROS would -

If ERROS finds more than one record that fitted any prt of the request, it will stop and ask the user to choose.

If you want only the company's number in central London, with the area code 171, then type

.bus*/abc co*/tele*/44 171

and click on Enter.

ERROS will only rerieve those telephone numbers for the company with that country and area code. These must be separated by a space.

If you want their fax number, type

.bus*/abc co*/fa*/*

and click on Enter.

It may not be possible to concatenate requests in all parts of your application.

These examples will only work if you have this type of information in your application. If you do not, the same principles can be used to access the information available to you. To find out what there is, you can use the initial menu for your application or you can access the Fastpath by typing


and clicking on Enter. Your ERROS application will list the first few information categories available to you. You can use the Page Down key to access the others. You can then select one.

Navigating in the Neural Database

Information is stored in the ERROS Neural Database in a way that rather more closely reflects its structure in the real world than can be achieved with other databases.

For many contact databases, for each contact in the same company, you have to re-enter the company's address, telephone number, fax, etc.. In an ERROS contact database, such as the ERROS Corporate Organiser, one record is entered for each person and one record for the company. This latter record alone has the information about the company. By creating connections (or links) between each employee and the company, the employees "inherit" the company information. If the telephone number or address of the company changes, you only have to change one record. You can store information that is unique to each employee, such as his or her home telephone number if you know it, and you can store lower level information that applies to a relationship between a particular employee and his company, such as his job title, direct dial telephone number or telephone extension, etc.. These pieces of data are relationships with other, higher level, relationships.

In ERROS, all relationships are automatically bi-directional, and, subject to your authority, you can navigate relationships in either direction at the same speed. That is you can look up an employee under the heading individual, then select the attribute employer and find the name of his or her company. You can then select the company record to find out his job title etc., or you can navigate to the company record (by clicking on the Navigate button if a Navigate prompt is displayed and find out information about the company that is not specific to the particular employee with whom you started, such as whether they are a customer, a prospect, a supplier, etc., the names of other employees, their fax number, etc..

If there is no lower level information available about a relationship, then your ERROS application will normally be set up so that you will navigate to the record whether you click on ENTER or on Navigate. In this case the Navigate prompt will not be displayed.

Equally you could start with a business record, then select the attribute employees and find the names of all employees with whom anyone in your own company has had contact. You can then select the record of an employee to find out his job title etc., or you can navigate to an employee's record and find out his home telephone number or look in his diary to find who in your company last had any contact with him or her and when. If one of the items in the diary is a letter to him from you or a colleague, then, if you select the letter, ERROS will automatically display its text letter if you have adequate authority.

This principle of creating separate records for separate pieces of data and then relating them to each other as appropriate is normally followed throughout ERROS applications.

For instance, telephone numbers are stored in the entity type (information category) telephone numbers as separate records and these are then related to the persons or businesses to whom they belong. Thus you can look up a telephone number and find out instantly to whom it belongs, without having to search through a large contact list. You can then navigate to the person or business and find out further information about them. A person may have unlimited telephone numbers - a telephone number may have an unlimited number of people who use it. If no telephone numbers are record in the database for any person or company, then no space is wasted in ERROS.

Finding Information by Category

Creating relationships is an effective way of categorising records and providing shrtcuts to them. You might create a list of the type of relationship that any other company might have with your company, e.g. subsidiary, customer, prospect, agent, distributor, supplier, etc.. Then by creating connections between each term and all the companies to which each applies, you immediately have lists, in correct alphabetic sequence, of all subsidiaries, all customers, suppliers, prospects, etc.. By navigating from an entry in one of these lists, you can check on any information about the company or any of its contacts.

You might then add prospects for each product. You would then be able to look up a company, find out the products for which it is a prospect, and, say, navigate to the list of all prospects for each product and look up the price quoted for each prospect for each product.

You could use the same methods to categorise the type of business of each company, the type of products that they purchase or sell, etc..

If you need to look up the record of a particular person or company, you may not know or remember whether they are a customer or prospect or supplier. In most ERROS applications, including the ERROS Corporate Organiser, there is a master list of all personal and business names, usually called User Personal and Business Name. All names are stored in this, irrespective of their type so that you only have to look in one place to find any name. This entity type will usually have the synonym n in the ERROS Fastpath so that if you type -


and click on ENTER, ERROS will take you straight to User Personal and Business Name . In most applications, if you request the name you require, you can look up information that applies to all names, such as telephone number, fax number, address, etc.. You could then select the attribute relationship with us, see whether the person or business is a customer or supplier, etc., or both, and select the appropriate type, if there is a choice, and then look up further information relevant to the heading you select.

If you want to find out which companies are in manufacturing, rather than search through all company records, you would look in an entity type type of business, select the term manufacturing and then be able to see all companies in that list. You can then navigate to each company's record to find out information about them.

Even though each company may be in many categories, which in traditional systems might be separate files with duplicated addresses, etc., in ERROS, information about the company is only stored once.

Thus in any ERROS application, to find information about a record in a particular category, rather than go to the main list of records, find the appropriate category by looking in the ERROS Fastpath and there you will find first the names of the categories and then the records in each category.

Thesauri in ERROS Applications

Most ERROS applications will have a central thesaurus of all terms used to categorise people, companies, products, services, ideas, etc.

You should be able to find this in the initial menu for the application or by looking in its Fastpath.

If you are using an ERROS application with a publicly accessible database, such as STIPPLE (System for Tabulating and Indexing People, their Possessions, Limnings and Ephemera) or the Pattern Archive, you will generally find the public thesaurus in the Fastpath by typing


and clicking on ENTER.

If you are operating an ERROS application with data that is not accessible outside your company, then you may find the private thesaurus of terminology used in your company by typing


and clicking on ENTER.

You can look up any term in a thesaurus and find out what it is in your company's private database or a public database by accessing the attribute is a for the term. If you looked up computer software house in the thesaurus and then found that that was a type of business, you could then immediately select the record for type of business and access at once the names of all companies recorded in your database with that type of business. In other words, you can find items in an hierarchy without needing to first know in which hierarchy they belong. Any term can belong to multiple hierarchies.

Changing Application

If you are authorised to more than one application and wish to change application, then click in F3 several times until you return to the list of applications to which you are authorised and then select the one to which you wish to change You do not need to restart your browser or the connection to the AS/400 server.

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If you have authority to add, change, delete or remove data in an application, you do not need to "save" the changes as you would in many PC applications. All changes are automatically applied to the database as soon as you have sent them to the server and they have passed any validation tests. Saving the data for backup is the responsibility of the administrator of the server.

When you have finished operating ERROS, it would be much appreciated if you would sign off your ERROS session by typing


and clicking on ENTER and then clicking on Close to disconnect your browser from its ERROS session. This would immediately free resources for others to use.

If you would like further information about ERROS, please click here to mail us.

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AS/400 Workstation Gateway Messages

If you get the Workstation Gateway Message,

Session in use - perhaps your session expired?

this means that you have not used your ERROS session for several minutes and your session has timed out. You must restart your ERROS session and sign on again. Clicking on the refresh button will not restart your previous session.

If, when operating ERROS, you go to a page outside ERROS, by selecting it from your "Bookmarks", or by typing in its URL, remember that your AS/400 session will eventually time out if there is no activity. To find out how long before your session will time out, click on the TIME button when you have an AS/400 Workstation Gateway Display in your screen. This will tell you how long before the server will disconnect an idle session (and also how long you have been connected). To return to your ERROS session, click on REFRESH. To return from a non-ERROS page to ERROS, click on the Back button.

If you get the Workstation Gateway Message,

Not the active 5250/HTML WSG panel.

this means that you have used a Back button available in your browser to go back to a previous screen instead of the F12 or the F3 buttons. Click on the Refresh button to return to your active AS/400 page.

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Trouble Shooting

  • Cannot Sign-on Using Internet Explorer

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    Please remember these Points

  • If, when operating an ERROS application, you have a problem which is related to the interaction between your browser and the server, such as a Workstation Gateway Message, go back to the previous page by clicking on the Back button (this is the only time that you should use the browser's back button when operating ERROS), and then click on the "TIPS" button for help. For help on operating ERROS applications, click on the F1 or the Help button for general help or on the F2 button for help (where available) about an ERROS warning or error message.

  • You must use the F3 or F12 buttons to return to earlier pages in ERROS and not a Back button available in your browser - unless you are viewing these tips in which case click on the Back button to return to the previous page and then click on the Refresh button.

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    The following are trademarks of the IBM Corporation in the United States or other countries or both: IBM AS/400 and OS/400. ERROS is a trademark of Erros plc. Other company, product, and service names in this publication may be trademarks or service marks of others.